How can we help you?
Have questions about deliveries, transactions, or your vault account? Search our FAQs or drop us a message below.
Frequently Asked Questions
Any card you pull that you choose to "Keep" is automatically added into your private safe Vault. To ship them to your real-world address:
- Open your profile dashboard or your personal Vault.
- Select the cards you want shipped.
- Input your global delivery address information and settle any domestic fulfillment logistics fees.
If you draw a collectible that you do not wish to physically claim, you can opt to instantly liquidate it during the unboxing sequence. The processing engine refunds exactly 90% of its current calculated Market Value, minus a 6% system processing ledger fee directly back into your site balance so you can immediately select and unbox another pack.
To guarantee high-tier unboxing experiences, every pack tracks your individual configuration counter. Your 10th sequence pull guarantees a card of Grade B and above, your 30th pull guarantees an premium Grade A drop or above, and hit streak milestones over 50 protect drops recurringly.
Absolutely not. Transparency is our core value. All percentage matrices are explicitly stated directly on the storefront under the Live Drop Rates panel of every single virtual configuration. Random allocation indexes correspond transparently and securely with those preset mathematical ranges.
Direct Ticket
Drop us a line and our agents will respond via email.
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Direct Email Link
support@pullagain.com
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Operational Response Matrix
Mon - Sun (9:00 AM - 10:00 PM MYT)